It comes as no surprise that the most successful companies are those with the best customer service. How can you improve the efficiency, quality, and reliability of yours this week? After all, it is National Customer Service Week.
First, you need to define how you can transform your customer service from just “meh” to “ah-may-zing!”.
- Always answer the phone
- Listen to your employees; happy employees will lead to better service
- Take constructive criticism- complaints can become opportunities
- Hire & train employees properly
The next question, once you’ve attracted your customers, is how can you keep them coming back? What incentives or gifts with your logo can you give them?
- Limited-time free shipping
- Small gift with your logo with their next purchase
- Give them a gift with your logo for writing reviews, recommendations
- Create a Customer Loyalty Reward Program- give different gifts with your logo when a customer reaches a new level
This year during National Customer Service Week, give a useful, enjoyable, and thoughtful gift with your logo to your customers. It will brighten up their day and keep them coming back.